2026-07-16
When handpiece, laser, or chair means the visit is not ready
The device, the code on the screen, and whether a patient is waiting decide which tech rolls. Clara keeps last service date on the same job.
A laser that faulted with a patient still in the chair is a same-day board, and the error code has to be on the ticket. Clara asks about device and model and error code on the screen before naming a window.
The note also holds patient still in the chair. Handpiece, laser, or chair stays with the address so the callback is specific.
Last service date is part of the same ticket. The caller is told a local company will call back. The street address on a partner request shows after that company claims it.